![]() ![]() Lifetime loyalty, word-of-mouth publicity and just a better, happier world. Better understanding of needs which leads to a better and more personal experience. Here are some factors that can make a big difference in your customers opinions of your company, and therefore, positively impact CX: Do your marketing. Voice of the Customer solutions, Customer Engagement Analytics, Real Time Authentication and Interaction Analytics. The NICE portfolio includes a number of compelling solutions that will help you deliver customer experience worth talking about: Our solutions are used by 25,000 customers in more than 150 countries.Ĭustomers include over 80 of the Fortune 100 companies. NICE is the worldwide leader of software solutions that deliver strategic insights to improve customer experience and business results. We know that 47% of customers stopped spending with companies after a bad experience, while 37% increased spends after a good one.Īt NICE we have solutions that can keep bad experiences at bay and improve customer loyalty, ultimately resulting in improved business performance. In fact, good customer experience is the differentiator when you and your competitors have very similar products. Good things happen when your customers are happy and talk about it. ![]()
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